Shopping Experience & General Information
1. Benefits of Creating an Account
You can easily browse our website and add items to your basket without creating an account, and you can complete your purchase using guest checkout. However, creating a member account offers several advantages:
- Streamlined Shopping Process: Save time on future orders by having your details pre-filled.
- Save Delivery Addresses: Quickly select saved addresses for faster checkout.
- View Order History: Access all previous orders in your account.
- Track Order Status: Check the status of your order before it is shipped.
2. Share Your Experience With Us
At Sartiyoon, we value your feedback. If you experience any inconvenience or have any questions, please contact our customer service team. You can reach us by emailing sartiyoon@gmail.com or WhatsApp us at +92 345 8334735.
Shipping & Returns
1. Unavailable at the Time of Delivery?
Our courier partner will attempt delivery twice. To ensure smooth delivery, please provide a valid address and postal code when placing your order. If both attempts fail, the package will be returned to SartiYoon's head office, and you will be notified via email or phone.
2. How Long Does Shipping Take?
Standard shipping usually takes 3-5 working days. We strive to ensure timely delivery of all orders.
3. How to Exchange an Item?
For details on exchanging items, please refer to our Refund & Exchange Policy on the website for full instructions.
4. Sartiyoon Shipping Options
We currently ship only within Pakistan. With seven warehouses spread across Sindh, we provide fast and affordable delivery across the country.
Placing Orders & Payment Information
1. Order Confirmation & Details
Once you successfully place an order, you will receive a confirmation email with your order summary and invoice at the email address you provided. This email will include your order number and details. If you do not receive an email, it means your order was not successfully placed. In such cases, please check your order status on the website or contact our customer service for assistance.
2. Accepted Payment Methods
We offer the following payment methods for your convenience:
- Cash on Delivery (COD): Available within Pakistan only.
- Online Bank Transfer: Bank account details are available in the "Payment Methods" section during checkout.
3. Discount Codes Not Working
If you encounter issues using discount codes, please note that some codes require you to create an account and log in before checkout. For further assistance, feel free to contact us via email at sartiyoon@gmail.com or WhatsApp at +92 345 8334735.