At Sartiyoon, we are committed to making our Exchange and Refund Policy as seamless as possible for our customers. Please review the details below to understand how our Exchange and Refund Policy applies to your order.

General Guidelines for Returns and Refunds

1. No Return, No Refund Policy
   First and foremost, we follow a strict no-return and no-refund policy for all orders.
2. Exchange for Defective or Incorrect Items
   However, if the items you receive differ from what you ordered or arrive damaged, we offer either an exchange or store credit of equivalent value. This ensures that you receive a product that meets our quality standards.
3. Process for Exchanging Goods
   To begin the exchange process, customers should send items by courier to the following address:
   Sartiyoon, Ahmed Shah Colony, PO Naudero, Distt Larkana, Sindh
4. Exchange Window
   In addition, please note that exchanges are accepted only within 7 days of the purchase date. This timeframe ensures that items can be processed efficiently.
5. Condition of Returned Goods
   To be eligible for an exchange, returned items must be in a resalable condition. This helps us maintain the quality and integrity of our products.
6. Shipping Costs for Returns
   Please be aware that customers are responsible for covering return shipping costs, which are non-refundable. If a refund is issued, return shipping costs will be deducted.

Exchange Policy for Nationwide Orders

Our Exchange and Refund Policy for nationwide orders includes the following details:

1. Exchanges for Damaged or Incorrect Items
   If you receive items that differ from your order or are defective, we will provide either an exchange or store credit of the same value. This policy ensures that all customers receive the products they expect.
2. Courier Service for Exchanges
   Please send items for exchange through Leopards courier to the address below:
   Sartiyoon, Ahmed Shah Colony, PO Naudero, Distt Larkana, Sindh
3. Timeframe for Exchange Requests
   Moreover, we accept exchange requests only within 7 days of your order date.
4. Condition of Goods
   Returned goods must be in a condition suitable for resale, allowing us to continue providing quality products to all customers.
5. Shipping Costs Covered by Sartiyoon
   For exchanges due to damaged or incorrect items, Sartiyoon will cover the shipping costs.
6. Exclusions
   Please note that items purchased on sale or at a discount are not eligible for exchange. Refunds for such items will be provided as store credit for future purchases on our online store.
7. Coupon Usage for Refunds
   Store credit refunds will be issued as a coupon for the online store only. Please review the coupon terms carefully for usage instructions.
8. Non-Exchangeable Items
   Items such as formal outfits, loose fabric, and unpackaged home items are not eligible for exchange. Additionally, sale orders may take longer to process for valid exchanges.

For Further Assistance:
Contact our customer service team by emailing sartiyoon@gmail.com or calling +92 345-8334735. Once we confirm that all exchange conditions are met, please ship the product to our warehouse. Customers are responsible for return shipping costs.

Policy for International Orders

For international orders, please review the following guidelines in our Exchange and Refund Policy:

1. No Returns or Exchanges
   Unfortunately, we do not accept returns or exchanges on international orders.
2. Replacement for Damaged or Incorrect Items
   If you receive a damaged or incorrect item, we will send a replacement after verifying the claim.
3. Alternative Options if Product is Unavailable
   If the ordered product or size is unavailable, customers can opt for a full refund or store credit.
4. Notification Window for Discrepancies
   Customers should notify us of any issues within 7 days of receiving the order. We will not accept claims beyond this period.

Contact Information for International Orders
Phone: +92 345 8334735
Email: sartiyoon@gmail.com

To maintain quality, Sartiyoon reserves the right to monitor return and exchange requests and may limit these options if needed.

Order Cancellation

1. Cancellation Before Shipping
   If you wish to cancel your order, items that have not yet entered the shipping process can be canceled. This helps ensure timely processing for all orders.
2. Cancellation After Shipping
   Once shipped, customers will receive an email with tracking details. After shipment, the exchange policy will apply.
3. Right to Cancel Orders
   Sartiyoon reserves the right to cancel orders due to stock issues, payment declines, or pricing errors.