Our return and exchange policy is valid for 10 days from the date of delivery. Customers are required to provide a valid Order ID or Invoice to process their request. The cost of sending the product back will be borne by the customer, and items must be unused, unwashed, and undamaged. If any defect is found that was not reported earlier, the return or exchange will be rejected.

To begin the process, customers must first request a Return/Exchange Form through our WhatsApp Helpline. Once the product is received and inspected, the refund or exchange will be processed within 7 to 10 working days. Refunds are not issued in cash and can only be made via Bank Transfer.

Our policy does not apply to custom orders (unless faulty from our side), gifts, handwoven baskets, or used and washed items after one month of purchase. If your refund is approved, it will be processed through Bank Transfer within 7 to 10 working days. In case of any delay, please check with your bank or credit card provider first before contacting us.

For exchanges, customers can reach us at sartiyoon@gmail.com or on our WhatsApp Helpline (+92 345 8334735) to receive further instructions.

All returns should be sent to Sartiyoon Crafts, Naudero, Larkana, Sindh, Pakistan. For any questions or concerns, you may contact us at sartiyoon@gmail.com or via our WhatsApp Helpline.